About

In 2008, Gary founded Jadavé and expanded the design collection to include leather totes, shoulder bags, messenger bags, luxury diaper bags, camera bags, iPad and PDA cases. In addition, he experimented with highly durable materials such as PVC, TPU and nylon to expand his bag and case products and introduce a line of water resistant sports bags.

Contact Info
  • 300 New Toronto Street, Unit 11
    Toronto, Ontario M8V 2E8
  • Phone: +1 416-640-1771
    Free: 1-888-992-BAGS (2247)
Get In Touch

CUSTOMER SERVICE

Tool Free: 1-888-992-BAGS (2247)
Local: 416-640-1771

 

Shipping & Delivery

Jadavé Inc. currently ships to only addresses within Canada and the United States for purchases made via the online store.  

Standard Shipments are made by Canada Post.  Express Shipments are made by UPS.  

Express delivery is not available to P.O. Boxes, rural addresses and shipments to Yukon, NWT, Nunavut, Alaska, Hawaii, APO/FPO addresses, or any US territory addresses.  Please allow extra time for these shipments.

Jadavé Inc. will ship the item(s) ordered by you according to the delivery method you have chosen and to the address indicated in the Order Confirmation.  Delivery times provided by Jadavé Inc. are estimates only.  Jadavé Inc. shall not be responsible for any damages or costs resulting from any delays in delivery.  

Unless otherwise stated, all prices quoted do not include shipping and handling charges and, when applicable, federal and provincial sales taxes. Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each Order, as applicable. You are responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the Order. 

 Shipping Options

Canada Shipping Rates

Free Standard Shipping on all orders within Canada (LIMITED TIME ONLY)

 Order Value  Standard 7 – 10 Business Days  Express Next Business Day Canada 3 – 4 Business Days US
 $0 - $99.99  $4.99  $44.99
 $100 - $199.99 $19.99  $39.99
 $200 and up $19.99  $34.99

 Standard Delivery

All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day will be shipped the same day. All other shipments will be sent the next business day.

Express Delivery
All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day will be shipped the same day. All other shipments will be sent the next business day.

International Shipping Rates

 Order Value  Standard 
 Express 
 $0 - $99.99  $40  $80
 $100 - $199.99  $40  $110
 $200 - $599.99
 $40  $130
 $600 - $799.99
 $40  $150
 $800 and up  $40  $200
International shipments have the following rules:
Not eligible for free shipping promotions
Not able to ship more than 10 bags per order
No gift boxes or gift wrap will be sent
Customer is responsible for all duties and taxes

Privacy & Security

At Jadavé Inc., we believe your privacy when using our Web site is paramount. To enhance your jadave.com visit and inform you about the latest developments at Jadavé, we collect the following information:

Legal Terms of Use

 

Limitation of Liability
Jadavé Inc. takes no responsibility for the accuracy or validity of any claims or statements contained in the information or related graphics of this site. Further, Jadavé Inc. makes no representations whatsoever about the suitability of any of the information contained in the information or graphics on this site for any purpose. All such information and related graphics are provided without warranty of any kind. Jadavé Inc. makes no representations whatsoever about any other web site which you may access through this site. When you access a non-Jadavé web site, you understand and acknowledge that it is independent from Jadavé Inc., and that Jadavé Inc. has no control over the content on any such web site. In addition, a link to a non-Jadavé web site does not mean that Jadavé Inc. endorses or accepts any responsibility for the content, or the use, of such web site. It is your responsibility to take precautions to ensure that whatever you select for your use by you is free of such items such as viruses, worms, trojan horses, and other items of a destructive nature.

Return & Exchange Policy

Your satisfaction with our products is our top priority.
If for any reason you are not satisfied with your purchase, you may return or exchange any unused items purchased from jadave.com with proof of purchase   within 30 days of receiving your order.

If you would like to return or exchange Jadavé merchandise purchased from another retailer please return to the store where you made your initial purchase.At jadave.com we are only able to process returns of merchandise purchased from  jadave.com.

The following procedures apply only to jadave.com purchases:

1. Using your order number and full name as it appears on the original order, please email Jadavé at customerservice@jadave.com with your request for a return or exchange.

2. Once your initial order has been identified, you will be asked to select the item you wish to return or exchange and will be provided with a Return Authorization number (RA) and the return address. If it is an exchange please provide the details of the item you would like in exchange for the returned item.

3. Send the item(s) to the return address provided below and clearly indicate your RA number on the box being returned, otherwise it will be refused at the destination. Refunds and exchanges will only be issued once Jadavé has received the returned item.

Jadavé Inc. - Returns Department
300 New Toronto Street, Unit 11
Toronto, Ontario M8V 2E8
     Conditions 
The Return or Exchange request must be received no later than 30 days after you have received your merchandise (this period is determined based on the delivery date recorded by our delivery company). We will not accept any exchange or return requests received after the 30 day deadline. The item(s) must be returned in their original condition, with all original tags attached, and free of any damage. Shipping charges for the returned/exchanged item(s) are the responsibility of the customer, as are the shipping charges for the new item(s) sent back to the customer in the event of an exchange. For refunds we only credit the original credit card account used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement. If you have any further questions about returns please contact one of our Customer Care agents at customerservice@jadave.com or (416) 640-1771, 1-888-992-BAGS (2247).

Care

All Jadavé leather products has been chemically sealed and treated during production. Our leather products are best cleaned using a damp cloth moistened with water to remove surface marks and dirt. If you wish, polish the surface with a gentle leather conditioner to maintain the clean and supple appearance of the leather. For more serious stains you may visit a trusted dry cleaner that specializes in the care of leather garments and bags at your own risk.

Warranty

Jadavé warrants all Products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. If a defect is reported to Jadavé by Customer during the warranty period, Jadavé at its option will either repair (using new or remanufactured parts) or replace (with a new or remanufactured unit) the Product at no charge.

Customer is responsible for returning the defective Product to Jadavé. If the defect is found to be covered under this limited warranty, Jadavé will pay to ship the repaired or replaced unit back to the Customer. If it is not warranty-related, Customer will be responsible for return shipment. Customer agrees the foregoing constitutes Customer's sole and exclusive warranty and remedy for breach by Jadavé of any warranties.

The warranty will not apply to the Product if it has been damaged by misuse, alteration, accident, improper handling or operation, or if unauthorized repairs are attempted or made. The warranty does not cover normal wear and tear. Proof of purchase (original receipt) is required for all warranty repairs. Customer shall first obtain a return authorization by emailing customerservice@jadave.com with a complete description of the problem. Any returns made without prior authorization will not be accepted.